FAQ

1. What products do you sell?

LumoraChicGallery specializes in premium leather wallets designed for everyday use. Our collection includes a variety of styles, colors, and designs to suit different preferences and needs.

2. Do you offer international shipping?

Currently, our primary market is the United States. Shipping availability for other regions may vary depending on location.

3. What shipping options do you offer?

We currently offer the following shipping methods:

• Express Shipping (3-6 Business Days) – $20

• Free Shipping (7-14 Business Days) – Free

• Free Standard Shipping (7-14 Business Days) – $10

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or high-demand periods.

4. How long does it take to process my order?

Orders are typically processed within 1-3 business days after payment confirmation. Once your order has shipped, you will receive a tracking number via email.

5. How can I track my order?

After your order is shipped, we will send you a tracking number by email. You can use this number to monitor your shipment's progress.

6. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order enters the shipping process.

7. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact our customer support team with photos of the issue. We will work quickly to resolve the problem.

8. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

9. Are my payment details secure?

Yes. We use trusted payment providers and secure encryption technology to protect your personal and financial information.

10. How can I contact customer support?

You can reach our customer support team through the Contact Us page or by email. We aim to respond to all inquiries within 24-48 business hours.

11. Do your wallets use genuine leather?

Product materials vary by design. Please refer to the product description page for detailed material information before purchasing.

12. What if my package is delayed?

While we strive to meet all estimated delivery times, occasional delays can occur due to factors beyond our control. If your package appears significantly delayed, please contact us and we'll be happy to assist.